IT Support Specialist vs System Administrator

Description

IT Support Specialist vs System Administrator
Both roles are pillars of IT operations — but their focus and responsibilities differ

IT Support Specialist:
- First line of defense for users
- Handles day-to-day issues (hardware, software, network connectivity)
- Provides troubleshooting and technical assistance
- Focused on user support and incident resolution
- Ensures smooth workflow for end users

System Administrator:
- Manages and maintains servers, systems, and networks
- Handles configurations, backups, security, and system updates
- Implements IT policies and ensures uptime
- Focused on infrastructure stability and system performance