WEB DEVELOPER TEAM LEAD

Description

WE ARE HIRING!

WEB DEVELOPER TEAM LEAD

Responsibilities
Customer Success Leadership
- Serve as the main contact for high-value accounts.
- Drive onboarding, adoption, and retention strategies.
- Monitor customer journeys and reduce churn.
- Develop upsell and cross-sell opportunities.

Team & Project Management
- Lead a cross-functional team (developers, content, campaign managers).
- Assign tasks, track timelines, and ensure delivery.
- Represent the team in executive and client meetings.
- Build a collaborative and feedback-driven culture.

Web & Product Fulfillment Oversight
- Oversee delivery of websites, landing pages, and SEO.
- Ensure integration of tools (Google Analytics, Tag Manager, Email).
- Coordinate with creative and technical teams to maintain quality.

Data, Reporting & Insights
- Prepare and present performance reports (traffic, SEO, ROI).
- Maintain dashboards and customer success KPIs.
- Recommend data-driven improvements for retention and value.

Qualifications
- 4+ years in customer success, project management, or digital delivery.
- Experience managing client accounts and web projects.
- Strong communication, analytical, and problem-solving skills.
- Skilled with project management tools (Trello, Jira, Asana).
- Familiar with web tech (HTML, CSS, JS, WordPress, Webflow).
- Knowledge of CRM systems, Google Suite, and tracking tools.

Preferred Qualifications
- Bachelor’s in Business, Marketing, Computer Science, or related field.
- Experience with SEO, Ads, Email, and Social Media campaigns.
- Skilled in design tools (Figma, Adobe XD).
- Knowledge of AI in customer success.

Send your CV and cover letter to eddah.barno@yellowpageskenya.com
with the subject "Web Developer Team Lead" by 27th August 2025