IT Infrastructure Engineer

Description

Help Desk vs. IT Support vs. System Admin — IT Infrastructure — What’s the Difference?

Help Desk (Entry-Level)
• What they do Handle basic user issues
• Examples Password resets, printer issues, email access
• Skills Communication, basic troubleshooting
• Goal Quick support for everyday problems

2 IT Support Specialist (Mid-Level)
• Solve software and hardware problems
• Examples Installing software, fixing devices, virus removal
• Skills, an technical skills face-to-face help
• Goal Ensure system operation of user systems

System Administrator (Advanced)
• What any do Manage servers and internal systems
• User account setup, system backups, updates
• Networking, OS (Windows/Linux), scripting
• Goal Ensure systems performance, scalability, and uptime

IT Infrastructure Engineer (Expert-Level)
• Build and maintain network and infrastructure
• Examples Designing networks, managing firewalls, virtualization
• Skills Cloud (AWS, Azure), networking (Cisco), storage