IT SUPPORT STAFF

Description

Kilimall
WE ARE HIRING!
IT SUPPORT STAFF
Location: KENYA
STARTING DATE: IMMEDIATELY

Job Responsibilities
1. Troubleshoot and resolve hardware, software, and network issues.
2. Provide first-line user support in person, by phone, or remotely.
3. Install, configure, and update computer systems and applications.
4. Monitor and maintain networks and systems for efficiency.
5. Manage support tickets, track resolutions, and maintain records.
6. Handle account creation, access rights, and user offboarding.
7. Document IT procedures and prepare simple performance reports.

Requirements
1. Bachelor's degree in: Computer Science, IT, Information Science, Business IT, or Computer & Information Technology.
2. Proficiency in Windows, macOS, and/or Linux.
3. Skills in installing, configuring, and troubleshooting software and hardware.
4. Basic knowledge of networking (LAN, WAN, Wi-Fi).
5. Understanding of cybersecurity practices.
6. Experience with help desk/ticketing systems (e.g., ServiceNow, Zendesk).
7. Strong problem-solving, communication, and teamwork skills.

Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading "IT SUPPORT STAFF" by 22nd August 2025
Please state your current and expected remuneration in your CV.
Due to the high volume of applications received, only shortlisted candidates will be contacted.