Website Operations Manager

Description

Kilimall
WE ARE HIRING!
WEBSITE OPERATIONS MANAGER
Location: Nairobi
(Deadline :15th August 2025)

Core Responsibilities
1. End-to-End Website Operations
- Oversee the overall planning, setup, and continuous optimization of the company website/platform, coordinating channel resources and content updates to enhance user experience and page views.
- Develop and implement SEO/SEM strategies; proficiently use tools such as Ahrefs and Semrush to improve keyword rankings and drive organic traffic growth.
- Monitor and analyze data from Google Analytics and other platforms to understand user behavior and conversion funnels, producing actionable operational strategies.
- Cross-Team Collaboration & Project Management
- Coordinate with design, development, and marketing teams to drive website feature enhancements, promotional campaigns, and brand exposure initiatives.
- Formulate annual/quarterly operational plans, break down KPIs for team members, oversee progress, and improve efficiency.
2. Client & Resource Management
- Develop and maintain B2B partnerships, identify client needs, and provide customized operational solutions (e.g., corporate recruitment zones, brand showcase pages).
- Integrate external resources (media, KOLs), design standardized cooperation processes, and enhance the commercial value of the platform.
3. Industry & Competitor Analysis
- Keep track of internet industry trends, analyze competitor strategies, and propose differentiated operational plans (e.g., user growth, content innovation).

Requirements
1. Hard Skills
- Minimum 3 years of website operations experience; background in vertical industries such as healthcare, e-commerce, or logistics preferred.
- Experience in multi-language/multi-region website operations is a plus.
- Proficient in SEO tools and data analytics platforms, with a strong ability to close the loop from data to strategy to execution.
2. Soft Skills
- Strong project management skills, capable of handling multiple tasks simultaneously and coordinating effectively across departments.
- Creative yet execution-driven, able to design and implement innovative campaigns (e.g., UGC submissions, live streaming collaborations).
- Proven team leadership experience, skilled at breaking down goals and motivating team members to achieve targets.

Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading “WEBSITE OPERATIONS MANAGER” by 15th August 2025
Please state your current and expected remuneration in your CV.