Porter – Front Office

Description

Maanzoni Lodge
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The reservation of your conference, banquet and events.

**INTERNAL & EXTERNAL JOB ADVERT**

**Position:** Porter – Front Office
**Ref:** ML/REC/FO/PORTER/2025.
**Location:** Maanzoni Lodge – Athi River
**Reporting to:** Front Office Manager

Maanzoni Lodge is seeking a courteous, energetic, and service-driven **Porter** to join our Front Office team. As the first point of contact for our guests, you will play an essential role in creating a warm and seamless arrival experience. Your professionalism, activeness, and commitment to guest satisfaction will reflect the exceptional standards of hospitality that define Maanzoni Lodge.

**Key Responsibilities**
- Warmly welcome guests upon arrival and assist with luggage handling and transportation.
- Escort guests to their rooms, offering clear and friendly guidance on lodge facilities and services.
- Respond promptly to guest inquiries and provide accurate information or directions as needed.
- Safely store, tag, and retrieve guest luggage while maintaining strict control and orderliness.
- Ensure the lobby, entrance, and luggage areas are clean, organized, and presentable at all times.
- Assist with guest requests such as arranging transport, delivering messages, or providing amenities.
- Support the Front Office team during busy periods to ensure smooth operational flow.
- Adhere to lodge safety, security, and hygiene protocols in all tasks.

**Skills and Competencies**
- Excellent interpersonal and customer service skills.
- Physically fit with the ability to lift and move luggage safely.
- Strong communication skills and a warm, engaging demeanor.
- Ability to multitask and remain composed in a busy environment.
- Good teamwork and coordination abilities.
- Attention to detail and a strong sense of responsibility.
- Professional appearance and commitment to guest satisfaction.

**Experience**
- Prior experience as a porter, concierge assistant, or guest service attendant is an added advantage.
- Experience in a lodge, hotel, or hospitality environment is preferred.

**Application Procedure**
Interested candidates who meet the above qualifications and experience should send an application letter and updated CV quoting the Job title and reference Number to the Human Resource Department or through **recruitment@maanzoniclodge.co.ke** not later than **28th November 2025**.

- Only shortlisted candidates will be contacted.
**NOTE:** Maanzoni Lodge is an equal opportunity employer and does not charge any amount or security deposit from job seekers during the selection process or while inviting candidates for an interview.