Service Manager

Description

HIRING: Service Manager – Multi-Brand Automotive Service Centre (Readvertised)

We are looking for a seasoned Service Manager who knows how to run a workshop that customers trust and technicians respect. If you thrive in a quality-conscious, multi-brand environment and know how to balance operational efficiency with top-tier customer service, we want to hear from you.

Key Responsibilities
- Lead and manage the service team (technicians, service advisors, support staff).
- Oversee daily workshop operations across multiple vehicle brands.
- Ensure accurate diagnostics, quality repairs, and timely delivery of units.
- Drive customer satisfaction through proactive communication and service excellence.
- Manage workflow, job cards, parts coordination, and workshop scheduling.
- Track KPIs: productivity, turnaround time, comeback rate, and customer feedback.
- Enforce safety, compliance, and adherence to company policies.
- Provide leadership, coaching, and performance management to the team.
- Coordinate with procurement, inventory, and sales to ensure smooth service operations.

Ideal Candidate
- Proven experience managing a busy automotive workshop or service centre.
- Strong leadership and team-management skills.
- Ability to balance technical understanding with customer-facing professionalism.
- High integrity, strong decision-making, and a hands-on management style.
- Ability to manage pressure without compromising service quality.
- Excellent communication, planning, and organisational skills.

To Apply: Send CV to recruitment@optimize3p.com, with the subject: Service Manager – Automotive Service Centre by 3rd December 2025

People Process Performance