Customer Assistant

Description

WE ARE HIRING

We are thrilled to invite skilled professionals with exceptional customer service abilities to join our team!

CUSTOMER ASSISTANT

Key Responsibilities
- Deliver exceptional customer service by greeting, assisting, and responding promptly to customer inquiries across all channels.
- Resolve customer complaints and issues with empathy, patience, and timely follow-up, escalating when necessary.
- Maintain operational excellence, ensuring a clean, organized environment and accurate transaction processing.
- Collaborate effectively with team members and other departments to achieve shared goals and improve customer experience.
- Gather customer insights through calls and interactions, providing feedback to management to drive service improvements.
- Support sales initiatives and provide the “voice of the customer” in meetings, tracking customer interactions and trends.

Qualifications & Skills
- College Diploma or equivalent in a relevant field.
- Proven experience in a customer-facing role (retail, hospitality, call center, etc.).
- Excellent verbal and written communication skills.
- Patient, empathetic, and positive attitude.
- Basic computer literacy and comfort with learning new systems.
- Proficiency in Excel and PowerPoint.
- Strong problem-solving and interpersonal skills.

Send your CV and testimonials to:
human.resource@sidai.com

Subject Line: Customer Assistant
Deadline: 28/11/2025