Relationship Manager-Corporate

Description

Relationship Manager-Corporate

Job Purpose Statement:
Responsible for growth of the Bank’s Corporate Banking business, acquisition of new customers; selling banking products; quality of relationship management and maintenance of portfolio of existing customers; and increasing usage of the Bank’s products by cross-selling.

Key Responsibilities

Financial:
Play a key role in new client acquisition and management of existing client relationships consistent with the Bank’s strategy to achieve desired quality business growth.
Establish and develop various sales strategies to meet ever-changing customer needs in liaison with the Business Development Team.
Develop structuring and financing recommendations tailored to client’s needs through synthesis and evaluation of the more complex needs of clients.
Grow the customer base by prospecting and signing up new customers; manage relationships with customers to ensure optimum customer retention and income generation from sales of all appropriate bank products (Institutional, Corporate, or Personal).
Develop market and monitor Liability and Cash Management products to expand the Bank’s deposit customer base, targeting mainly corporate customers and focusing on funding cost-reducing liability products.
Develop and undertake marketing for new Liability and Cash Management products to target customer groups/markets to enable the Bank to expand its business base.
Initiate and support projects for developing or improving bank products.
Maintain, acquire, and reactivate customer relationships to improve deposit liability growth and mix.
Effectively and proactively manage the cost of funds by mobilizing deposits from clients and developing initiatives to reduce the cost of doing business within the department.

Customer:
Manage own portfolio of customers ensuring that they receive the appropriate level of service and advice to meet their specific needs.
Establish and maintain appropriate Relationship Management and portfolio maintenance systems for tracking performance and taking prompt actions to ensure competitive customer satisfaction and compliance standards are consistently met.
Enhance client retention by providing a one-stop point of contact for all the client’s needs while providing world-class customer service.

Internal Business Process:
Establish appropriate quality and productivity benchmarks for business development (customer acquisition and sales) and portfolio maintenance.
Ensure effective day-to-day contact and management of existing Liability and Cash Management customers to increase the Bank’s share of business and reduce the funding cost base.
Reconcile all transactions on customer’s accounts where necessary.
Assist with the processing of customer’s letters of credit and invisible transactions.

Functional Responsibilities:
Establish and maintain effective communication systems to ensure adequate information exchange within the team, vertically along hierarchies, and horizontally with other departments.
Conduct market research and competitor analysis within the industry and strategize on plans that give the bank leverage and a competitive edge.
Customer pricing within the bank’s pricing policies and/or guidelines.
Recommend the creation of viable and profitable risk assets to increase business office profitability.
Maximize account profitability and increase wallet share by cross-selling other products and services to the bank’s customers.
Drive collections in customer accounts used for FX and other businesses.
Ensure proper documentation throughout the credit application and ailment process.
Prepare weekly and monthly statistics/performance reports for management use.
Maintain a comprehensive database of the customer’s operational records including existing and prospective customer data.
Perform other duties as assigned by the departmental head or designate.

Job Specification

Academic:
Minimum of bachelor’s degree and/or Professional Qualification in Banking-related disciplines.
Master’s Degree is an added advantage.
Proficiency in Microsoft Office Suite.

Professional Qualifications & Experience:
Professional qualification in Credit Analysis.
Professional qualifications in ACCA, CPA, CFA, etc. are an added advantage.

Desired Work Experience:
At least 5 years’ experience in a similar role.
Must have experience in Sales, Personal/Business/or Retail Banking.
Experience in Credit Analysis and administration.
Experience in Bank operations covering Cash Management, Clearing, Accounts, and Administration.

To apply, please send your applications to – recruitment@cibke.com with the subject being – the title of the job.