After Sales Officer

Description

MOJA EV Kenya Limited
Driving Towards a Green Future

WE ARE HIRING

AFTER SALES OFFICER
Industry: Electric vehicle industry
Location: Nairobi, Kenya

Who are we looking for?
We are seeking a highly skilled and detail-oriented professional to lead and support our after-sales department. The After Sales Officer will be responsible for overseeing all post-sale customer interactions and ensuring client satisfaction through effective service, maintenance coordination, spare parts management, and customer support. This role plays a critical part in building long-term relationships with customers, driving brand loyalty, and supporting the overall performance of MojaEV’s electric vehicle ecosystem.

Key responsibilities:
• Customer Support & Relationship Management
• Service Coordination & Quality Assurance
• Parts & Warranty Management
• Performance Monitoring & Reporting

Qualifications:
• Diploma or Degree in Automotive Engineering, Mechanical Engineering, Business Administration, or related field.
• 2–3 years’ experience in an aftersales, customer service, or workshop coordination role (automotive experience is an added advantage).
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills and attention to detail.
• Customer-oriented mindset with ability to handle pressure and resolve conflicts.
• Proficiency in MS Office Suite and CRM systems.

NB: only shortlisted candidates will be contacted

Send your CV and cover letter to: info@mojaevafrica.com

Application Deadline: 30th November 2025